Orlando Airports Set for Major Upgrade!
The Greater Orlando Aviation Authority (GOAA) has just revealed its ambitious new strategic vision for the future of Orlando International Airport (MCO) and Orlando Executive Airport (ORL) over the next ten years. Get ready for a smoother, more enjoyable travel experience!
This exciting plan is all about enhancing the customer experience (CX) and solidifying the Aviation Authority’s role as a key player in driving economic growth and innovation in the region. Think better facilities, quicker processes, and an overall more welcoming atmosphere.
Four Pillars of Transformation
The strategic vision is built upon four core pillars:
- Customer Experience: Making your journey through the airport as seamless and pleasant as possible.
- Community: Strengthening ties with the local community and contributing to its growth.
- Infrastructure: Investing in modern, efficient, and sustainable infrastructure.
- People: Empowering and supporting the airport's workforce to deliver exceptional service.
“This vision focuses and unites everything we do around one core purpose: delivering an exceptional experience for everyone who passes through our airports,” said Lance Lyttle, Chief Executive Officer, GOAA. “We’re creating spaces that are more welcoming, efficient, and enjoyable, from the parking areas to the gate, so that every step of the journey feels seamless.”
The GOAA board approved the vision after months of research, collaboration, and input, ensuring that it aligns with the needs and aspirations of the community.
Stephanie Kopelousos, Chair of the GOAA Board, stated, “This plan ensures that as Central Florida continues to evolve, Orlando International Airport and Orlando Executive Airport remain world-class gateways that reflect the spirit, ambition, and hospitality for which our region is known.”
So, next time you're travelling through Orlando, expect a better, brighter, and more enjoyable airport experience!