Erie Insurance Confirms Cyberattack: What Customers Need to Know
Colaboradores
Erie Insurance has confirmed that a cyberattack is the cause of the recent disruptions and outages affecting its website and services. The company, along with Erie Indemnity Company, its management arm, disclosed the incident, which began on June 7th, causing widespread issues for customers.
What Happened?
According to an official statement and a filing with the U.S. Securities and Exchange Commission, Erie Insurance's Information Security team detected "unusual network activity" on Saturday, June 7th. In response, the company immediately activated its incident response protocol to safeguard its systems and data.
This cyberattack has resulted in significant disruptions, including customers being unable to log into the customer portal and difficulties filing claims or receiving essential paperwork. The company is currently working to restore full service, but large-scale cyberattacks can take days or even weeks to resolve completely.
Company's Response
Erie Insurance is collaborating with law enforcement and leading cybersecurity experts to conduct a comprehensive forensic analysis and fully understand the scope of the attack. The company has taken protective actions to secure its systems and is working diligently to bring its phone systems back online, allowing customers to file claims and address billing inquiries.
Important Customer Notice
Erie Insurance is urging customers to be vigilant and warns that they will not solicit payments by phone or email. Customers should avoid clicking on suspicious links or providing personal information to unknown sources. This proactive measure aims to protect customers from potential phishing attempts or other malicious activities exploiting the current situation.
What's Next?
The investigation is ongoing, and Erie Insurance is committed to restoring its systems as quickly and safely as possible. Customers are advised to stay informed through official channels and exercise caution when interacting with online communications.
Erie Insurance and Erie Indemnity Company provide auto, home, life, and business insurance policies through independent agents, serving over 6 million active policies. The company's swift response and transparency are crucial in mitigating the impact of this cyberattack and maintaining customer trust.